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Live Remote Assistance |
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Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. |
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How to Get Support |
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A member of our support team will talk with you first to determine the nature of the problem. |
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How It Works |
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Step 1: |
Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Complete the fields below, select your support representative from the drop-down menu and click the Click Here button.
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Step 2: |
You are prompted to download a small virus-free plug-in.
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Step 3: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard.
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Step 4: |
You
are in full control of your computer at all times.
You always have overriding control of your mouse and
keyboard, and you can end the screen-sharing session
at any time.
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Note: |
Remote
support is billed at your company's standard on-site
rate. |
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