| Live
Remote Desktop Support |
|
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. |
| |
|
How to Get Support |
| After speaking with a member
of our support team, they will initiate a
session by providing you with a 9-digit key. |
| |
|
How It Works |
| Step 1: |
Once you are on the phone with a member of our support team, you will be directed to this page to initiate the screen-sharing session. Complete the fields below,
enter your full name and then enter the
9-digit key provided by your support
technician. Next, select the Connect Now
button.
|
| Step 2: |
Select Click Here to download a small virus-free plug-in.
Next click the Download Software
button, when prompted...click Run or
Open
|
| Step 3: |
With your permission, your support
representative can view your screen and
share control of your mouse and keyboard.
|
| Step 4: |
You
are in full control of your computer at all times.
You always have overriding control of your mouse and
keyboard, and you can end the screen-sharing session
at any time. |
| |
|
Note: Remote Desktop Support Sessions are
billed at your standard hourly rate
plus an additional $14.95 per use.
-Verify Java has been installed- |
